Black Friday Sale.

Mother Mercy Black Friday 2026 — Terms & Conditions

These terms apply to Mother Mercy’s Double Your Money bar gift cards and Cocktails and Cake for Two vouchers purchased during the Black Friday sale.

1. Promoter

The promoter and voucher issuer is Mother Mercy Hospitality LTD trading as Mother Mercy, of (“Mother Mercy”, “we” or “us”).

Business address: Mother Mercy, 216 Chillingham Road, Newcastle Upon Tyne, England, NE6 5LP

For enquiries, cancellation requests or complaints, contact hello@mothermercy.co.uk.

2. Sale dates and eligibility

Both promotions are available from 16 November to 6 December 2026 inclusive, whilst stocks last. Online purchases must be completed by 11.59pm UK time on 6 December 2026.

Purchases must be made through Mother Mercy’s designated Black Friday sales channels. The promotions cannot be applied retrospectively to existing purchases or standard gift cards.

Purchasers and anyone redeeming a gift card or attending the Cocktails and Cake experience must be aged 18 or over. Valid photographic proof of age may be required.

3. Redemption period

Both promotions are valid only for visits taking place between 1 January and 28 February 2027 inclusive, during the relevant venue’s opening hours and, where applicable, advertised experience times.

The gift card or experience must be used by the end of 28 February 2027. Making a booking before expiry for a visit after this date does not extend validity.

For Double Your Money cards, the entire unused balance—including the amount originally paid and the bonus credit—expires on 28 February 2027.

Expired cards and vouchers will not normally be extended or refunded, except where required by law or where a remedy is due because Mother Mercy has failed to fulfil its obligations.

4. Participating venues

Double Your Money bar gift cards may be redeemed only at:

• Mother Mercy Cloth Market

• Mother Mercy Heaton

• Mother Mercy Durham

• Mother Mercy Fenwick

Cocktails and Cake for Two vouchers may be redeemed only at Mother Mercy Fenwick.

Café Mercy is excluded from both promotions.

5. Double Your Money — how it works

Qualifying gift cards receive promotional credit equal to the amount paid. For example, pay £25 and receive £50 to spend behind the bar, comprising £25 paid value and £25 bonus credit.

Available denominations are displayed at the point of purchase. The bonus is added once at purchase; it does not apply to subsequent payments or top-ups.

Cards may be redeemed against full-priced alcoholic and non-alcoholic drinks purchased directly from the bar at participating venues. Prices are those applicable on the date of your visit.

Cards cannot be used for food, other gift cards or vouchers, Cocktails and Cake experiences, ticketed events, masterclasses, private hire, event packages, booking deposits, gratuities, or service charges.

6. Double Your Money — using your card

Please tell the team you intend to use a promotional gift card before ordering and present your valid card or redemption code when paying.

A maximum of one promotional gift card may be used per bill. Bills may not be split for the purpose of redeeming multiple promotional gift cards.

Cards may be used across multiple visits within the redemption period. Any remaining balance stays on the card until it is spent or expires.

If your bill exceeds the available balance, the difference must be paid using another accepted payment method. No cash change will be given.

A gift card does not guarantee entry, a table or availability on a particular date. Normal booking arrangements and admission policies apply.

7. Cocktails and Cake for Two — £45

Each £45 voucher entitles two people to the Cocktails and Cake experience at Mother Mercy Fenwick, with the inclusions described at the point of purchase.

This is a separate Black Friday offer. It does not receive double value or additional promotional credit.

Each voucher must be redeemed for one experience for two people in a single visit. It cannot be split across visits, exchanged for general bar credit, or used towards another experience. Additional items ordered must be paid for separately.

8. Cocktails and Cake — bookings and availability

Advance online booking is required. Follow the instructions supplied with your voucher and enter or quote the voucher reference as instructed. Present your voucher on arrival.

The experience must take place between 1 January and 28 February 2027 inclusive, on the dates and at the times available through the online booking system.

Vouchers are sold whilst stocks last, and bookings are subject to availability. Purchasing a voucher does not guarantee a particular date or time. Early booking is recommended.

Any booking cancellation, rescheduling or no-show conditions will be displayed before you confirm your booking. Rescheduled visits must fall within the redemption period and remain subject to availability.

If Mother Mercy cancels your booking or cannot offer any eligible booking availability within the redemption period, contact us to arrange a suitable alternative or an appropriate refund.

9. Other offers and promotions

Neither promotion may be used with any other offer, promotion, discount, voucher, or loyalty reward. The two Black Friday promotions cannot be combined with each other.

Double Your Money cards cannot be used against happy hour prices, discounted drinks packages or promotional menus. Customers must choose between the other promotion and using their gift card against eligible full-priced drinks.

10. Online purchase cancellations and refunds

For purchases made online, the purchaser may cancel an unused gift card or experience voucher within 14 days beginning the day after purchase, by emailing hello@mothermercy.co.uk with their order reference and a clear statement that they wish to cancel. This does not limit any longer cancellation period required by law.

Following a valid cancellation, we will refund the amount actually paid to the original payment method within 14 days of being notified. The gift card or voucher, including any promotional credit, will be cancelled.

For example, a £50 Double Your Money card purchased for £25 will qualify for a £25 refund, not £50. A Cocktails and Cake voucher purchased for £45 will qualify for a £45 refund.

Outside applicable cancellation rights, purchases are not refundable for a change of mind. This does not affect your statutory rights where a product or service is faulty, incorrectly supplied or not provided as agreed.

11. Cash exchange, gifting and resale

Cards and vouchers may be given as gifts to recipients aged 18 or over. Purchasers should ensure recipients receive these terms and understand the expiry date.

Cards, vouchers and promotional credit cannot be exchanged for cash or cashback, except where a refund is required by law. Promotional credit has no cash refund value.

Commercial resale is not permitted without Mother Mercy’s written permission.

12. Lost, stolen or shared codes

Keep your gift card, voucher and redemption code secure. Anyone with access to the code may be able to redeem it.

If it is lost, stolen or disclosed, contact us promptly with proof of purchase. Where we can verify ownership and identify an unused balance or unredeemed voucher, we will seek to cancel and reissue it.

We may be unable to recover value already redeemed by another person, except where we are legally responsible.

13. Responsible service and availability

Alcohol is served subject to licensing requirements and responsible service policies. We may refuse alcohol service where legally required or reasonably necessary, including where satisfactory proof of age cannot be provided or a guest is intoxicated.

Gift cards and vouchers do not override these requirements. Non-alcoholic drinks are eligible purchases under the Double Your Money promotion.

Individual drinks and experience items are subject to availability. Any material change to a booked experience will be communicated, with an appropriate alternative or remedy offered.

14. Fraud and misuse

We may temporarily suspend a card or voucher while reasonably investigating suspected fraud, unauthorised payment, duplication or misuse.

Any action will be proportionate. Where reasonably possible, we will explain the issue and provide an opportunity to resolve it. Statutory consumer rights remain unaffected.

15. Changes and consumer rights

The terms supplied at purchase apply to your card or voucher. We will not retrospectively reduce its value, shorten its validity or introduce additional restrictions, except where required by law.

If Mother Mercy cannot honour a valid card or voucher as agreed, contact us so we can arrange an appropriate remedy.

Nothing in these terms excludes or restricts your statutory consumer rights or any liability that cannot lawfully be excluded.

16. Contact

For assistance, email hello@mothermercy.co.uk, quoting your order reference. Please do not share your redemption code publicly.